Customer Service Representative

About the role

Anteris® Technologies is a global structural heart company dedicated to revolutionizing cardiac care. The Customer Service Representative (CSR) supports customers, internal stakeholders, and supply chain operations by managing orders, coordinating shipments, and serving as a key point of communication.

Responsibilities

• Processing customer orders accurately and in a timely manner
• Reviewing orders for completeness, pricing accuracy, product availability, and compliance requirements
• Entering and maintaining order details within ERP or order management systems
• Communicating order acknowledgements, updates, and changes to customers
• Cooking with Supply Chain, Warehouse, and Logistics teams to ensure on-time shipment of products
• Monitoring order status and proactively addressing delays, backorders, or discrepancies
• Serving as a primary point of contact for customer inquiries related to orders, shipments, and product availability
• Providing clear, professional, and compliant communication with customers and internal teams
• Escalating issues, service interruptions, or potential risks to the Supply Chain Manager as appropriate
• Maintaining accurate customer and order records in accordance with Good Documentation Practices (GDP)
• Ensuring all activities comply with FDA QSR, ISO 13485, and company quality system requirements
• Supporting audits and inspections related to order processing, customer records, and traceability
• Identifying opportunities to improve order accuracy, communication, and customer satisfaction
• Participating in process improvement initiatives across customer service and supply chain functions
• Supporting cross-functional collaboration to improve customer experience and operational efficiency

Requirements

• High School diploma or GED
• 2+ years of experience in customer service, order management, or supply chain support
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to work effectively in a regulated, documentation-driven environment
• Proficiency with basic computer systems and order management or ERP software

Qualifications

• Experience in medical device, pharmaceutical, biotech, or other regulated industries
• Familiarity with FDA QSR, ISO 13485, or cGMP environments
• Experience supporting domestic and international shipments
• Experience working cross-functionally with supply chain, warehouse, or manufacturing teams

Benefits

• Competitive compensation package, including salary, performance-based bonuses, and stock options
• Career development opportunities and a chance to be part of a growing company that values its employees
• Health and wellness offerings such as medical, dental, and vision benefits, a flexible spending account (FSA), a 401(k) plan with company match, life, AD&D, short term and long-term disability insurance, a bonus plan, employee stock option plan, paid holidays and vacation, and an employee assistance program

Pay

Target base salary range: $20 - $24, plus eligibility for an annual short-term incentive (STI) targeted at 5% of base salary and equity participation. Final compensation will be determined based on experience and alignment with role requirements.

Schedule

This will be a fully onsite M-F position at our Maple Grove, MN location.