Customer Service Representative

About the role

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Responsibilities

• Manage the order lifecycle process for all customers in assigned portfolio of accounts.
• Enable customer retention by establishing and fostering sustainable relationships through open and proactive communication.
• Monitor order patterns and contact customers for prompt reorder.
• Document and report quality or service complaints; ask questions to determine root causes and ensure a swift resolution.
• Support marketing initiatives by tracking lead volume, source, and conversion rates of product campaigns.
• Represent Ansell as the global product innovator by providing technical product expertise and recommending solutions that meet customers’ protection needs.

Qualifications

• 3+ years of demonstrated experience in Customer Service
• Knowledge of CRM databases (Oracle and/or Fourth Shift), Salesforce and/or Trackwise Digital (experience a plus)
• Proficiency with MS Office
• Strong communication, organizational and interpersonal skills
• Ability to handle frustrated customers with patience and diplomacy, continually looking to find solutions in the best interest of the customer and the company

Benefits

• Competitive compensation plan, including a performance based annual incentive
• Flexible and hybrid work model
• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community
• Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills
• Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships
• Health Benefits: medical, dental, vision, short term and long‑term disability and wellness programs
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