Customer Service Representative

About the role

The Customer Service Representative (CSR) is responsible for providing world-class order-to-invoice customer satisfaction, to include order entry and confirmation, communication of shipment details, and invoice issue resolution. This newly created opportunity is open due to increased market demand and growth of ConMet’s Aftermarket business unit and will be based at our Charlotte, NC warehouse.

Responsibilities

• Handling a high volume of calls and emails regarding order status, shipment/invoice issues, filing claims with carriers if needed, tech calls and RGA request.
• Provide accurate information for order entry, pricing, ship dates and advise if any delays in parts shipping in standard lead time.
• Assist Accounts Receivable department regarding invoice discrepancies.
• Establish, develop, and maintain robust, positive relationships with customers by providing attentive, professional, and empathetic customer service
• Manage multiple tasks efficiently while maintaining high levels of organization and attention to details.
• Actively acquire, absorb, and maintain comprehensive knowledge of the company's customer service protocols, product catalog, and operational systems.

Requirements

• Associates degree or certificate
• Minimum two (2) + years of customer service/inside sales experience
• Very strong written and verbal communication skills
• Excellent Excel skills
• Excellent troubleshooting skills (Orders, change orders, customer issues, etc