Customer Service Representative

Core Responsibilities

• Provide outstanding customer service over the phone and through email
• Accurately enter customer orders over the phone into online management system
• Provide pricing information to customers as well as inform customers of new products and make suggestions
• Work with distribution centers to document and resolve issues where customers receive damaged product or orders with missing or incorrect products
• Contact customers to proactively renew expiring accounts, conduct recent order surveys, notify of product recalls, update contact information, and other customer service initiatives
• Cook up various administrative tasks between calls such as establishing new customer accounts, processing internet transactions, and reviewing and qualifying account applications

Position Requirements

• High School diploma or equivalent
• Minimum of 1 year of customer service experience
• Strong public relations and customer service skills
• Ability to communicate effectively, courteously, and professionally
• Strong skills in operating a computer with proficiency in Microsoft Office Suite
• Ability to multi-task and demonstrate attention to detail while coordinating tasks between calls
• Must be able to sit at a desk and work at a computer for long hours
• Available 40 hours/week, Monday-Friday between the hours of 7:00am to 7:00pm with a core work schedule from Monday-Friday from 10:00am to 7:00pm

Preferred Qualifications

• Experience working in a call center environment

Benefits

• Paid time off and paid holidays each year
• Employee bonus program
• 401(k) with company match
• Paid life, short-term disability, and long-term disability insurance
• Competitive health benefits
• Health savings account (HSA) and flexible spending account (FSA) options
• Affordable group dental, vision, critical illness, and accident insurance
• Employee discount on product
• Corporate gym membership