Customer Service Representative

About the role

This customer service representative position operates in a high-performance, customer-focused team environment and handles a variety of customer-oriented tasks.

Responsibilities

• Able to answer high volume customer phone calls, emails, and in-person requests.
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.
• Enter data into the computer to determine total cost for the customer.
• Answer incoming customer PO orders as soon as possible.
• Communicate terms of sale to customers at time of quote or order.
• Check inventory control and notify stock control departments on part items out of stock.
• Work in a fast-paced environment with the ability to multitask, prioritize, and manage time effectively.
• Resolve customer complaints and discrepancies.
• Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.
• Process orders and provide product stock ETAs.
• Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.

Skills

• Computer knowledge (email etiquette, PDF, website navigation).
• Bi-lingual – English / Spanish (optional).
• Strong communication skills (verbal and written), detail-oriented.

Schedule

Monday - Friday
8:00am - 5:00pm

Pay

$20/HR