Customer Service Representative

JJ Kane Auctions, a subsidiary of Altec Industries, is seeking a Customer Service Representative to join our team in Birmingham, AL. This on-site role is ideal for someone who enjoys helping customers, solving problems, and communicating by phone.

About the role

The majority of this role involves handling customer inquiries and service requests over the phone, while also supporting customers through email interactions. Successful candidates will thrive in a fast-paced environment, enjoy talking with customers throughout the day, and be able to manage multiple tasks while delivering exceptional service.

At JJ Kane, we auction a wide variety of used equipment including bucket trucks, digger derricks, construction equipment, skid steers, mini excavators, dozers, fleet vehicles, and more.

Responsibilities

• Serve as a primary point of contact for customers, handling a high volume of inbound phone calls and customer inquiries.
• Assist buyers, sellers, consignors, and vendors by providing timely and professional customer service.
• Resolve customer issues and answer questions via phone, email, and in-person interactions.
• Ensure a positive customer experience by maintaining a customer-first approach in every interaction.
• Request, track, and apply sales tax exemptions.
• Review accounts payable invoices for timed auctions.
• Audit auction items and direct them to the appropriate workflow status.
• Assist with tracking and documenting buyer lot issues for review.
• Support databases used to monitor post-sale issues and refund requests.
• Participate in continuous improvement initiatives and special projects as assigned.
• Attend classroom and online training programs to build knowledge and skills.

Requirements

• High School Diploma or GED.
• Minimum of three years of customer service, call center, sales support, or related experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and general office technology.
• Ability to multitask, prioritize, and manage time effectively.
• Strong customer service and interpersonal skills.
• Able to work independently and as part of a team.

Qualifications

• Bachelor's Degree (preferred; may substitute for two years of experience).
• Bilingual (English/Spanish).
• Title processing experience.
• Mechanical aptitude or equipment industry knowledge.

Work Environment

• This position is based in our Birmingham, AL office and is not a remote position.
• Regular in-office attendance is required.
• Team members should expect to spend a significant portion of each day handling customer service calls and customer inquiries.

Benefits

• Medical, Dental, and Vision Insurance
• Traditional and Roth 401(k)
• Tuition Reimbursement
• Paid Holidays and Vacation
• Wellness Programs
• Professional Development Opportunities

Values

• Customer First
• Family
• Integrity
• Teamwork
• Quality
• People Are Our Greatest Strength
• Enjoyment of Work
• Financial Stability