Customer Service Representative

Duties and Responsibilities

• Cook up assessments daily with providers and end-users.
• Work on all assigned claims until they are completed.
• Be meticulous in all notations to effectively communicate with the team.
• Interface with insurance adjusters to provide regular updates on assessment progress.
• Produce a timely turnaround time per claim to ensure absolute customer satisfaction.
• Field end-user customer service escalations, as required.
• Build and maintain relationships with the assessing technicians.
• Perform other duties as assigned.

Minimum Qualifications

• Must have superior customer service skills.
• Must have excellent written and verbal communication skills.
• Must be detail oriented.
• Must be able to apply critical-thinking, problem-solving, and decision-making to prioritize workload and proactively prevent problems.
• Must have excellent computer skills.
• Must be adaptable with the aptitude and willingness to learn new skills and techniques.
• Must be well organized with the ability to handle multiple tasks simultaneously.
• Must be team oriented and enjoy service-oriented work.
• Must demonstrate adaptability and flexibility, and perform additional tasks as needed.
• Must conduct business in an honest and ethical fashion at all times.

Physical Requirements

• Works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties.
• Noise level in the work environment is typical of that of an office.
• Incumbent may encounter frequent interruptions throughout the workday.
• Regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds.

About the Role

Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a Customer Service Representative to join our growing team in Charlotte, NC. The primary responsibility for a Customer Service Representative is to provide the highest level of service and support to Alpine Intel and HMI customers. The Customer Service Representative is the voice of our company and fields a high number of inbound calls from insurance adjusters, policy holders, and field technicians. With these calls, our representatives problem solve and handle a variety of situations. Representatives enter assignment information, gather additional details, and confirm that information with the correct parties. Representatives have a firm understanding of the company's service offerings and guide customers to the correct service based on their needs.

Benefits

• Competitive Compensation Package
• Bonus Opportunity
• Career Growth
• A Diverse & Positive Work Environment
• Professional Development
• Employee Referral Bonus
• Medical, Vision, and Dental Insurance Coverage
• 401K with Match
• HSA and HRA (Employer contributions)
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability
• Tuition Reimbursement
• Paid Time Off and Holidays

Pay

Commensurate with experience.

Schedule

N/A