Customer Service Representative

As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team is actively seeking a highly-collaborative and dependable Customer Service Representative (CSR) to join us full-time.

About the role

The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Requirements

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Competitive compensation
• Flexible scheduling
• Career path development

Hard work, collaboration, humanity, fun, and laughter are core to our culture.

The employer posting this position is an independently owned and operated AlphaGraphics franchisee. If hired, the franchisee will be your employer, not AlphaGraphics or any of its affiliates or other franchisees.