Customer Service Representative

Location: Sterling, VA | AllTech Services, Inc.

About the Role

At AllTech Services, the Client Services Professional is the first impression, the voice of confidence, and the calm in the storm for homeowners facing urgent HVAC and plumbing needs. The role demands energy, empathy, and ownership in every conversation. AllTech’s culture is built on CARE: Curiosity, Ambition, Responsibility, and Empathy. The company has been voted Best Contractor to Work For in the Eastern Region by HVAC & Plumbing Magazine and Best Workplace in Virginia by Inc. 5000.

Responsibilities

• Lead every interaction with professionalism and empathy
• Guide customers through scheduling service with confidence and clarity
• Communicate with compassion when customers are dealing with stressful home issues
• Use industry-leading software systems to efficiently book appointments, including AI tools
• Educate customers on the value of maintenance plans
• Collaborate with team members to find solutions quickly
• Take ownership of each call and follow through on commitments
• Represent the AllTech standard of service in every interaction

Requirements

• Demonstrate accountability and follow-through
• Communicate clearly and confidently
• Bring a positive, solutions-oriented mindset
• Stay organized and manage time effectively
• Show integrity in every interaction
• Take initiative to learn and improve
• Care deeply about delivering exceptional service

Schedule

Full-time. Weekend work required: Saturday–Sunday 8:00 AM – 4:00 PM. Weekdays: Monday–Friday 10:30 AM – 7:00 PM.

Benefits

• Compensation & Financial: Paid weekly via direct deposit; performance bonus programs; 401(k) with 4% company match after one year (Traditional & Roth options); tuition reimbursement opportunities.
• Time Off & Flexibility: 80 hours paid time off; 8 paid holidays (including birthday and the day after Thanksgiving).
• Health & Wellness: Aetna medical insurance (80% of premium paid by company); dental and vision coverage; $25,000 company-paid life & AD&D insurance; long-term & short-term disability coverage; employee assistance program; free mental health sessions; preventative diagnostic testing covered; chiropractic visits included.