Customer Service Representative

About the role

All-Pro Fasteners, Inc. is a full-line, full-service fastener company that distributes a complete line of bolts, nuts, washers, screws and fastener related components throughout the United States. The main distribution and manufacturing facilities are centrally located in Arlington, Texas with additional service centers throughout Texas, Kansas, Oklahoma, Missouri, Iowa and Illinois. The Customer Service Representative position is located at 1916 Peyco Dr., Arlington, TX 76001.

Responsibilities

• Receives (by telephone, fax or email) request for quotations, orders and lead times from customers.
• Makes quotations on items, writes orders and relays pertinent information to customer.
• Uses computer to retrieve customer information, stock status information, the status of purchase order, and to make changes to orders.
• Routes orders to warehouse for filing and follows up on orders to ensure delivery by specified dates.
• Investigate and resolve customer problems by conferring with production, sales, shipping or carrier personnel.
• Checks credit status with accounting department.
• Builds and maintains customer relationships.
• Works with outside sales representatives to keep account activities up to date.

Skills

• Customer Service – solicits customer feedback to improve service; responds to requests for service and assistance.
• Communications – strong verbal and written communication skills.
• Attendance/Punctuality – consistently at work and on time.
• Safety and Security – observes safety and security procedures; reports potentially unsafe conditions.

Qualifications

• Education and/or Experience: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
• Authority: Position authority is in direct relation to its responsibilities; the person filling the activities described has the authority to accomplish the things required, unless otherwise noted.
• Computer Skills: Knowledge of basic computer applications.
• Physical Demands: While performing the duties, the employee is regularly required to sit and talk or hear; occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl; must occasionally lift and/or move up to 10 pounds.
• Work Environment: Noise level in the work environment is usually moderate.

Schedule

Full-time schedule: 8:00 am – 5:00 pm.