Customer Service Representative

Full-Time position in Sacramento, CA.

About the role

We are looking for an experienced and motivated Customer Service Representative to join our marketing team. The ideal candidate is customer-oriented, has exceptional communication skills, and loves helping others by providing information to make lives easier and better.

A Customer Service Representative in our team will be responsible for all verbal and written communication with our customers. We seek someone who knows how to listen and remain patient and cheerful throughout the day.

Responsibilities

• Answer and manage all incoming calls and emails
• Generate sales leads
• Provide accurate and valid information for customers
• Handle questions, complaints, and returns and find appropriate solutions quickly
• Keep records of customer interaction and process received files
• Follow communication procedures and policies
• Think, answer, and respond quickly to resolve customer issues and questions about products and services
• Retain a polite and professional voice and manner at all times

Requirements

• High school diploma or equivalent
• Proven customer support experience
• Ability to handle a lot of incoming calls with great accuracy
• Knowledge of CRM systems and practices
• Customer-oriented and passionate about helping others
• Ability to respond quickly to different requests and characters
• Excellent multi-tasking and organizational skills