Customer Service Representative
About the role
We are seeking a Client Services Representative to join our growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding larger Fortune 500 clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day project-based requirements of the client’s business to ensure a high level of quality execution and communicating and coordinating all the client's requests. This position will provide regular work direction to the Client Support Team and is also responsible for communication and coordination of client requests. This person will be the sole contact for the marketing and location launch events. The ideal candidate would be detail oriented, organized and have strong calendar management. This role is high touch and will require a candidate with an understanding of the business and the impact their role has on a retailer and its end user.
Responsibilities
- Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
- Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed
- Execute and support defined tasks for onboarding as defined in client requirements
- Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue