Customer Service Representative - All Lee Physician Group and Outpatient Rehab Offices

This is a centralized posting for Customer Service Representative opportunities across Lee Health, supporting Lee Physician Group medical offices and Outpatient Rehabilitation locations throughout Southwest Florida. Specific department, location, schedule, and assignment will be determined based on organizational needs and candidate qualifications.

Pay

All external candidates will start at $20.00 per hour. Internal Lee Health candidates will be considered according to applicable internal compensation guidelines.

Responsibilities

• Greet and assist patients in a professional, welcoming manner.
• Schedule, reschedule, and confirm patient appointments.
• Check patients in and out and ensure registration information is accurate.
• Verify and update patient demographic and insurance information.
• Collect applicable payments and provide receipts.
• Answer phones and respond to patient questions.
• Provide excellent customer service while maintaining patient confidentiality.
• Communicate effectively with patients, providers, and coworkers.
• Assist with other front-office and administrative responsibilities based on the needs of the assigned location.
• Handle telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges.
• Prepare well-coded and accurate billing and maintain medical records.
• Manage business services for workers compensation, commercial carriers, employee health, and corporate accounts as needed by the specific practice/department.
• Perform other duties as assigned by the Manager/Supervisor of the department.

Late hours, holidays, and weekends may be required.

Requirements

• High school diploma or GED required.
• Less than 1 year of clerical/administrative experience required; insurance/customer service experience preferred.
• BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
• Excellent communication and interpersonal skills.
• IT/computer proficiency.
• Basic math skills.
• Knowledge of insurance verification and medical billing helpful.

Benefits

Full-time eligible employees may have access to a comprehensive Lee Health benefits package, which may include:

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement plan with up to a 5% employer match
• Paid Time Off (PTO)
• Paid holidays
• Tuition reimbursement after one year of employment
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA), when eligible

Benefits and eligibility are subject to applicable plan terms, employment status, and Lee Health policies.