Customer Service Representative / Administrative Assistant

About the Company

Lifetime Roofing’s core values are Customer Service, Quality & Integrity. The company is growing rapidly and aims to deliver complete solutions with full transparency, genuine care for projects, and masterful quality of work. Leadership has decades of experience in the trades industries, building reputable businesses that remain at full capacity.

About the Role

The CSR Administrative Assistant is the face and voice of the company for clients while keeping daily office operations running smoothly. This dual role combines customer support with administrative duties and offers opportunities for growth, education, and a sense of belonging.

Responsibilities

• Answer incoming calls, make outgoing calls to leads, set sales appointments, respond to client emails, and assist visitors with a welcoming and professional attitude.
• Address customer inquiries, resolve complaints, and provide accurate product/service information.
• Maintain and update customer records, invoices, and databases in the CRM system.
• Manage office scheduling, organize digital files, prepare reports, and sort incoming mail.
• Prepare sales folders, postcards, marketing materials, and assist the marketing team with basic social media content and posting/responding on socials.
• Assist management and other departments with special administrative projects as needed.

Requirements

• Minimum of 1–2 years of experience in customer service, administrative support, or a receptionist role.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus.

Skills

• Proficiency in Google, Gmail, Word, Excel, Outlook; experience with CRM software (e.g., Acculynx, CompanyCam) preferred (training provided).
• Comfortable using and navigating social media platforms such as Facebook, Instagram, LinkedIn, TikTok, etc.
• Exceptional verbal and written communication skills with a strong phone, iPad, and laptop presence.
• Strong multitasking abilities, excellent time management, and a high level of attention to detail.

Benefits

• Competitive salary with monthly/annual bonus potential.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching program.
• Paid Time Off (PTO) and paid holidays.
• Opportunities for professional growth and career advancement.
• Supportive, friendly, and collaborative work environment.

Pay

$45,000 – $60,000 (salary plus production bonus).

Schedule

Full‑time, hybrid & on‑site position in Spring, TX.