Customer Service Representative (Administration - Front Desk) - part-time

About the Role

Mental Health Support Services (MHSS) is the provider of mental health, developmental disabilities, and substance use disorder services for children and adults in Chesterfield County. We are currently seeking a compassionate Customer Service Representative to serve as the first point of contact for the individuals that receive our services.

Minimum Qualifications

• High school diploma or GED
• One year of customer service experience; or an equivalent combination of training and experience
• Five or more years of customer service experience in a medical or related setting preferred
• Experience with centralized scheduling preferred
• Experience entering information in databases preferred

Required Knowledge, Skills, And Abilities

• Working knowledge of customer service principles and practices
• Knowledge of standard office practices and procedures
• Ability to exercise tact and diplomacy in dealing with the public
• Ability to interact with diverse individuals from various cultures, backgrounds, and ages
• Ability to perform mathematical calculations
• Effective oral and written communication skills
• Proficiency in operating a personal computer, related software, and standard office equipment
• Ability to develop and maintain effective working relationships with internal and external customers
• Proficiency in Microsoft Office preferred
• Ability to use an electronic health record system preferred

Additional Requirements

• Pre-employment drug testing
• FBI criminal background check
• Education/degree verification

Responsibilities

• Greets and assists customers in a medical setting
• Answers multi-phone lines
• Receives payments and reviews accounts
• Performs general office support tasks (e.g., data entry, filing, copying)
• Creates and updates Excel spreadsheets
• Enters/keys information into databases
• Schedules appointments using an electronic health record system
• Performs other work as required

Schedule

Tuesday - Thursday; 8:30 a.m. - 5:00 p.m.; rotating hours every other week; 10:30 a.m. - 7:00 p.m.

Work Location

Mental Health Support Services

Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion. For information on County benefits, view the Employee Benefits Summary.