Customer Service Representative (4791-06)

Job Duties (Summary)

• Provides quality customer service to walk-ins, customers, vendors and visitors
• Responds to inquiries from customers and vendors (e.g., issues regarding parking in unauthorized parking spots, lost money in the vending machines, processes special requests from customers, etc.)
• Receives and screens telephone calls
• Deals with emergency and/or sensitive information
• Refers difficult or sensitive issues to appropriate personnel
• Serves on committees
• Interacts with various vendors in performance of job duties
• Coordinates fundraising charity drives for department
• Processes customer work order requests and information and dispatches to appropriate personnel in accordance with established procedures
• Handles emergency work order issues timely and with sensitivity, and informs assigned personnel
• Enters data into department work order system
• Answers questions related to status of work orders
• Verifies and checks on computer generated information, records and reports
• Prepares and provides computer generated records, reports and information
• Responds to basic computer questions from system users
• Serves as liaison with other agencies to clarify or confirm data
• Data enters mileage for fleet and produces various reports
• Performs routine clerical duties to assist with the efficient operation of the department (e.g., types and edits correspondence, memos, reports and other documents; maintains Director’s and other various files; transcribes dictation; reproduces, files and distributes documents; receives and routes incoming faxes via the fax press; receives, sorts and distributes incoming mail; coordinates FedEx, UPS and I/O mailings/deliveries; responsible for inventory control and orders all office supplies; distributes gas card and monitors use; maintains locked Key-Box; maintains office equipment)
• Reviews “night” time cards to verify service hours
• Schedules, monitors and verifies vehicle usage and related records
• Assigns and maintains vehicle cell phones and related records

Requirements (Education, Experience, Licensure, Certification)

• High School Diploma or GED
• College-level coursework in secretarial science supplemented by one (1) year related experience or equivalent combinations of training and/or experience which evidences an advanced knowledge of secretarial sciencedemonstrable skill in typing
• Valid driver’s license issued by the state of residency