Customer Service Representative - 3rd Shift (Warrendale, PA) - $1,000 Sign On Bonus!

About the role

At Vector Security, we think big, do the right thing, and make a difference every day. If this aligns with your values, we invite you to join our team as a Customer Service Representative. We offer great benefits, a competitive salary, and growth opportunities.

Responsibilities

• Respond to incoming alarm events involving life safety, property, and environmental signals.
• Answer incoming calls in a timely manner.
• Document actions in operating software.
• Request response from public safety agencies.
• Complete outbound calls to account contact lists.
• Complete shift duties as assigned by CS Supervisor/Assistant Supervisor.

Requirements

• High School Diploma or Equivalent (entry level position, no experience required, customer service experience preferred).
• Communication Skills: Read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules; accurately understand, spell, and type words and numbers.
• Mathematics Skills: Add and subtract two-digit numbers and multiply and divide with 10's and 100's.
• Reasoning Ability: Apply common sense understanding to carry out instructions; deal with problems involving several concrete variables in standardized situations.
• Customer Service Skills/Abilities: Active and empathetic listening skills; produce a calming effect on others and elicit necessary information during a stressful situation.
• Keyboarding/Typing Skills: Efficiently and accurately input account data.
• Organization Skills: Manage multiple tasks with great attention to detail; meet all customer deadlines (both internal and external).
• Licenses/Certifications: Obtain and maintain state licenses as needed to access customer accounts.

Qualifications

Location: Greater Pittsburgh, PA Region (Warrendale). Hybrid Schedule available after 6 months. Work Schedule: Wednesday - Sunday, 11:00pm - 7:00am. 5 weeks of training provided (Week 1: M-F, 9am - 5pm, Week 2-5: M-F, 11pm - 7am).

Benefits

• Competitive compensation
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401(k) retirement savings plan after just 60 days
• 7 Company Holidays, plus 2 Floating holidays of your choice
• Paid Time Off
• Tuition reimbursement
• Employee Assistance Program (EAP)

Pay

$1,000 SIGN-ON BONUS! $500 after 90 days and another $500 at one year!