Customer Service Representative - 3rd Shift

Full-time position supporting warehouse operations with a focus on order processing and customer service.

About the role

Accurately process incoming and outgoing orders within designated systems. Provide customer service related to daily warehousing activities.

Schedule

3rd Shift – 7:00 PM to 5:30 AM, Friday through Monday.

Pay

$19.25 - $20.25 per hour, plus a $1.00 per hour shift differential.

Responsibilities

• Process inbound and outbound orders and extra billing by end of each shift.
• Review open receipts and orders daily; communicate issues to management.
• Assign trailers to designated dock doors to ensure efficient warehouse flow.
• Follow Standard Operating Procedures (SOP) and specific customer work instructions.
• Notify manager if trailers are not being unloaded/loaded within designated time frames.
• Follow established Dock Safety, Visitor, Inbound Trailer Security, and Outbound Trailer Security policies.
• Ensure all system entries are accurate and all outbound orders are accompanied by a Bill of Lading or blue outbound form, including transfers.
• Complete dock trailer checks as directed to verify drop trailers and update door log chart.
• Verify lift operators have completed all inbound and outbound paperwork correctly.
• Transfer handwritten notes (shortages, overages, damages) to the original Bill of Lading before releasing the driver.
• Maintain daily housekeeping of operations building, equipment, break rooms, restrooms, and smoke areas.
• Promote teamwork and assist in all areas and processes as needed.
• Interface directly with customers; respond to requests within one hour and provide estimated completion times.
• Escalate customer complaints or reported errors to management immediately.
• Participate in pre-shift and department meetings.

Requirements

• Intermediate computer skills including Microsoft Office, WMS, document scanning, copying, and basic office skills.
• Proficient and accurate data entry skills.
• Ability to sit for extended periods, twist, squat, and reach above shoulder level.
• Ability to coordinate, problem-solve, and communicate workflow with customers, employees, and outside carriers.
• Knowledge of multiple accounts and/or job functions within the operation.
• Flexibility to work overtime, weekends, and holidays as needed.
• Reliable attendance and punctuality; plan time off in advance.
• Willingness to learn new tasks and techniques as job requirements change.
• Initiative to seek additional work and go above required tasks.
• Maintain high work standards despite pressing deadlines; follow the “Only Handle It Once” principle.
• Follow all written and verbal instructions from management.
• Share information professionally and factually to support company decisions.
• Maintain appropriate appearance according to dress code guidelines.
• Follow all safety rules, guidelines, and practices; report unsafe conditions immediately.

Company Values

• Customer First – Deliver on promises with a positive attitude.
• Treat everyone with respect and dignity.
• Operate with high business ethics.
• Be a good corporate citizen.
• Value professional relationships.
• Strive for a “Continuous Improvement Culture.”
• Commit to the safety of employees, equipment, and facilities.