Customer Service Representative (30746)

About the role

As a Customer Service Representative for Pentagon Technologies, you will maintain relationships with customers, engineering, quality, production and sales. You will document and communicate order processing details and other date-sensitive needs and issues within the company and with customers, serving as the voice between the customer and Pentagon Technologies with the main objective of providing excellent customer service and satisfaction.

Responsibilities

• Handle all communications between the customer and Pentagon Technologies, including emails, phone and teleconference calls; willing to attend customer on-site meetings.
• Request work to be performed, expedite requests, act as an intermediary between customer and engineering on processing issues, and handle all account updates such as expedite fees.
• Understand and follow operating procedures to assure consistent, reliable and timely responses to customer inquiries and/or issues.
• Attend daily site-level meetings, production planning and customer escalations to ensure quality customer service.
• Respond to customer inquiries on a regular basis; become well versed with customer portals and expectations.
• Perform other duties as assigned by the Customer Service Manager and the Director of Operations.

Qualifications

• High school diploma or general education degree (GED).
• Ability to speak, read and write in English; additional languages a plus.
• Minimum 1–2 years of customer service-related experience in a business office setting or completed business college courses, or equivalent combination of education and experience.
• Basic computer skills and proficiency in email, word processing, and spreadsheet functionality.
• Clear verbal and written communication skills; ability to organize and prioritize high email traffic.
• Superb phone personality and ability to act professionally with respect and empathy.
• Ability to multitask and work well under pressure.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Preferred work experience in the semiconductor industry.

Benefits

• Generous PTO
• 401(k) program with employer matching contribution
• Health, dental, and vision insurance (with generous employer contribution)
• Long-term disability (LTD) insurance (fully employer paid)
• Life and AD&D insurance (employer paid & voluntary option)
• Employee Assistance Plan (EAP)