Customer Service Representative 2nd Shift
for each heading. Use - for lists,
for prose. Do not repeat job title as heading. Do not put Job ID/requisition numbers as headings; fold minor metadata into short
or drop it. Remove boilerplate, navigation, legal, EEO, etc. Preserve all substantive info. Include a section only when posting has real specific content for it. Avoid filler like "commensurate with experience". So we need to extract content.
Let's parse the posting.
Requisition ID: 946064 Store #: WM0086 Optical Order Entry TLEDO Position: Full-Time Total Rewards: Benefits/Incentive Information
Then a paragraph about Walman Optical history etc.
Job Description GENERAL FUNCTION ... etc.
Major Duties And Responsibilities (list of duties)
Basic Qualifications (list)
Then: "This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts."
Then legal boilerplate about EssilorLuxottica compliance, SpeakUp Hotline, EEO, etc. Remove that.
We need sections: About the role (maybe the introductory paragraph about Walman Optical). Responsibilities (the duties). Requirements (maybe Basic Qualifications). Qualifications? Might be overlapping. Skills? Could be derived from qualifications. Benefits? We have benefits info. Pay? We have pay determination statement but not specific numbers; we should not create Pay section unless posting actually states them. It says "Employee pay is determined by multiple factors..." That's not a specific pay figure; but it's still mention of pay. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It says "states them" meaning actual content about pay, schedule, benefits. The posting does mention pay determination and bonus/commission, and benefits list. So we can include Pay and Benefits sections. Schedule? Not mentioned; no schedule info besides Full-Time mentioned earlier. The posting says "Position: Full-Time". That's schedule info. So we can include Schedule section with Full-Time.
We need to avoid filler like "commensurate with experience". Not present.
We need to preserve all substantive info; do not invent or summarize away detail. So we need to include the details about Walman Optical history, mission, EssilorLuxottica, etc. That's about the role/company.
We need to format as HTML fragment.
Let's decide sections:
- About the role (or About the company). Use
About the role
then paragraph(s) containing the description of Walman Optical, mission, EssilorLuxottica, etc.
- Responsibilities: Responsibilities
then - each duty.
- Requirements: maybe
Requirements
then list of basic qualifications.
- Skills: Could be derived from qualifications but we might combine with Requirements. However instruction: prefer a few substantive sections over many thin ones. Could combine Requirements and Skills into one? But we have separate headings allowed. We could include Skills if there is specific skill content: "Excellent telephone etiquette... Strong verbal and written communication skills... Good organizational skills... Basic PC skills including MS Office; Word and Excel... Ability to lift/move up to 40 pounds". Those are skills. So we could have Skills section.
- Benefits: Benefits
then list: health care, retirement savings, paid time off/vacation, various employee discounts.
- Pay: Pay
then paragraph: Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.
- Schedule: Schedule
then paragraph: Full-Time position.
We need to ensure we don't repeat job title as heading. Not using.
We need to drop Job ID etc. Could include a short with Requisition ID and Store #? The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we could include a short paragraph at top with that info, but it's optional. Probably better to drop it to keep focus. But we could include a short p: "Requisition ID: 946064 | Store #: WM0086". However that's minor metadata; we can drop it. I'd drop it to keep only substantive content.
Now ensure we don't include boilerplate: Remove EEO, legal, SpeakUp Hotline, etc.
Now produce HTML.
Let's craft paragraphs.
About the role paragraph: Combine the description:
"Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you’ll bring our most advanced technology and innovative products to our partners. As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision. Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry."
That's all substantive.
Now Responsibilities list: Need to extract each duty from "Major Duties And Responsibilities". Let's list them:
- Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
- Achieve and maintain a rapport with customers and work to give them the best possible service.
- Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturer’s return policy.
- Generate proper documentation for product return.
- Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
- Maintain the customer lists of those accounts participating in these auto-ship mailings.
- Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
- Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly.
- Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information.
- Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
- Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
- Sort and deliver mail to inter-department personnel on a rotating basis.
- Also, responsible for mid-day dept. computer back-up on assigned week and performs end-of-day close-out daily.
- Must be self-motivated to cross-train and learn other duties and responsibilities of the department.
- Maintain work area in a neat, clean, and organized condition.
- Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations.
- Maintain confidentiality of all proprietary and HIPAA protected information.
- Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload.
- Cooperate with other coworkers and demonstrate a good attitude.
- Perform an acceptable quantity and quality of work on time as required.
- Provide proper training, work direction, and technical guidance for less experienced coworkers.
- Attend in-house or sponsored training meetings when necessary.
- Perform other duties as assigned.
That's many items. We'll put each as
- .
Now Requirements: Basic Qualifications list:
- High school diploma, GED or equivalent experience
- 1+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
- Strong verbal and written communication skills
- Good organizational skills, orientation to detail and numerical accuracy
- Basic PC skills including MS Office; Word and Excel
- Ability to lift/move up to 40 pounds
We could split Requirements and Skills. But these are qualifications and skills. Perhaps we can have Requirements for education/experience, and Skills for the rest. Let's do:
Requirements section: education and experience.
- High school diploma, GED or equivalent experience
- 1+ year(s) of experience working in customer service, hospitality or call center environment
Skills section: the rest.
- Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
- Strong verbal and written communication skills
- Good organizational skills, orientation to detail and numerical accuracy
- Basic PC skills including MS Office; Word and Excel
- Ability to lift/move up to 40 pounds
Now Benefits: list:
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
Pay: paragraph as earlier.
Schedule: paragraph: Full-Time.
Now ensure we don't include any filler like "not specified". Not present.
Now produce HTML.
We'll start with maybe a
for the introductory meta? Not needed.
Let's output:
About the role
Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you’ll bring our most advanced technology and innovative products to our partners. As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision. Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Responsibilities
- Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
- Achieve and maintain a rapport with customers and work to give them the best possible service.
- Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturer’s return policy.
- Generate proper documentation for product return.
- Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
- Maintain the customer lists of those accounts participating in these auto-ship mailings.
- Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
- Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly.
- Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information.
- Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
- Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial
for prose. Do not repeat job title as heading. Do not put Job ID/requisition numbers as headings; fold minor metadata into short
or drop it. Remove boilerplate, navigation, legal, EEO, etc. Preserve all substantive info. Include a section only when posting has real specific content for it. Avoid filler like "commensurate with experience". So we need to extract content. Let's parse the posting. Requisition ID: 946064 Store #: WM0086 Optical Order Entry TLEDO Position: Full-Time Total Rewards: Benefits/Incentive Information Then a paragraph about Walman Optical history etc. Job Description GENERAL FUNCTION ... etc. Major Duties And Responsibilities (list of duties) Basic Qualifications (list) Then: "This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts." Then legal boilerplate about EssilorLuxottica compliance, SpeakUp Hotline, EEO, etc. Remove that. We need sections: About the role (maybe the introductory paragraph about Walman Optical). Responsibilities (the duties). Requirements (maybe Basic Qualifications). Qualifications? Might be overlapping. Skills? Could be derived from qualifications. Benefits? We have benefits info. Pay? We have pay determination statement but not specific numbers; we should not create Pay section unless posting actually states them. It says "Employee pay is determined by multiple factors..." That's not a specific pay figure; but it's still mention of pay. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It says "states them" meaning actual content about pay, schedule, benefits. The posting does mention pay determination and bonus/commission, and benefits list. So we can include Pay and Benefits sections. Schedule? Not mentioned; no schedule info besides Full-Time mentioned earlier. The posting says "Position: Full-Time". That's schedule info. So we can include Schedule section with Full-Time. We need to avoid filler like "commensurate with experience". Not present. We need to preserve all substantive info; do not invent or summarize away detail. So we need to include the details about Walman Optical history, mission, EssilorLuxottica, etc. That's about the role/company. We need to format as HTML fragment. Let's decide sections: - About the role (or About the company). Use
About the role
then paragraph(s) containing the description of Walman Optical, mission, EssilorLuxottica, etc. - Responsibilities:Responsibilities
then- each duty.
- Requirements: maybe
Requirements
then list of basic qualifications. - Skills: Could be derived from qualifications but we might combine with Requirements. However instruction: prefer a few substantive sections over many thin ones. Could combine Requirements and Skills into one? But we have separate headings allowed. We could include Skills if there is specific skill content: "Excellent telephone etiquette... Strong verbal and written communication skills... Good organizational skills... Basic PC skills including MS Office; Word and Excel... Ability to lift/move up to 40 pounds". Those are skills. So we could have Skills section. - Benefits:Benefits
then list: health care, retirement savings, paid time off/vacation, various employee discounts. - Pay:Pay
then paragraph: Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. - Schedule:Schedule
then paragraph: Full-Time position. We need to ensure we don't repeat job title as heading. Not using. We need to drop Job ID etc. Could include a shortwith Requisition ID and Store #? The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we could include a short paragraph at top with that info, but it's optional. Probably better to drop it to keep focus. But we could include a short p: "Requisition ID: 946064 | Store #: WM0086". However that's minor metadata; we can drop it. I'd drop it to keep only substantive content. Now ensure we don't include boilerplate: Remove EEO, legal, SpeakUp Hotline, etc. Now produce HTML. Let's craft paragraphs. About the role paragraph: Combine the description: "Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you’ll bring our most advanced technology and innovative products to our partners. As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision. Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry." That's all substantive. Now Responsibilities list: Need to extract each duty from "Major Duties And Responsibilities". Let's list them: - Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs. - Achieve and maintain a rapport with customers and work to give them the best possible service. - Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturer’s return policy. - Generate proper documentation for product return. - Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions. - Maintain the customer lists of those accounts participating in these auto-ship mailings. - Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders. - Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly. - Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information. - Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers. - Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner. - Sort and deliver mail to inter-department personnel on a rotating basis. - Also, responsible for mid-day dept. computer back-up on assigned week and performs end-of-day close-out daily. - Must be self-motivated to cross-train and learn other duties and responsibilities of the department. - Maintain work area in a neat, clean, and organized condition. - Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations. - Maintain confidentiality of all proprietary and HIPAA protected information. - Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. - Cooperate with other coworkers and demonstrate a good attitude. - Perform an acceptable quantity and quality of work on time as required. - Provide proper training, work direction, and technical guidance for less experienced coworkers. - Attend in-house or sponsored training meetings when necessary. - Perform other duties as assigned. That's many items. We'll put each as
- .
Now Requirements: Basic Qualifications list:
- High school diploma, GED or equivalent experience
- 1+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
- Strong verbal and written communication skills
- Good organizational skills, orientation to detail and numerical accuracy
- Basic PC skills including MS Office; Word and Excel
- Ability to lift/move up to 40 pounds
We could split Requirements and Skills. But these are qualifications and skills. Perhaps we can have Requirements for education/experience, and Skills for the rest. Let's do:
Requirements section: education and experience.
- High school diploma, GED or equivalent experience
- 1+ year(s) of experience working in customer service, hospitality or call center environment
Skills section: the rest.
- Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
- Strong verbal and written communication skills
- Good organizational skills, orientation to detail and numerical accuracy
- Basic PC skills including MS Office; Word and Excel
- Ability to lift/move up to 40 pounds
Now Benefits: list:
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
Pay: paragraph as earlier.
Schedule: paragraph: Full-Time.
Now ensure we don't include any filler like "not specified". Not present.
Now produce HTML.
We'll start with maybe a
for the introductory meta? Not needed. Let's output:
About the role
Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you’ll bring our most advanced technology and innovative products to our partners. As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision. Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Responsibilities
- Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
- Achieve and maintain a rapport with customers and work to give them the best possible service.
- Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturer’s return policy.
- Generate proper documentation for product return.
- Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
- Maintain the customer lists of those accounts participating in these auto-ship mailings.
- Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
- Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly.
- Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information.
- Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
- Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial