Customer Service Representative- 2nd Shift

About the role

The Warehouse Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping, and invoicing of customer inventory. The CSR works directly with the warehouse leadership team, employees, and customers.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g., receipts, bills of lading, orders, confirmation of shipments).
• Communicate effectively with transportation, OFR, management, co-workers, and customers via phone, email, and face-to-face interactions.
• Manage customer information using Warehouse Management System and Microsoft Office tools.
• Monitor damaged and/or on-hold product, notify vendors, and work with OFRs.
• Collaborate with customers on workflow organization, prompt response timeframes, long-term relationship building, and achieving win-win outcomes.
• Research, resolve, and communicate customer, inventory, order, and inbound discrepancies.
• Complete daily and/or monthly customer reporting documentation.
• Perform all other duties as assigned.

Requirements

• 1–2+ years of customer service or related experience preferred.
• High School diploma or equivalent education/work experience preferred.
• Proficiency in Microsoft Office tools, data entry, and internet applications preferred.
• Previous experience with Warehouse Management System (AS400) preferred.

Skills

• Ability to work in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills.
• Patience and adaptability.
• Conflict resolution and technical proficiency.
• Problem-solving and time management skills.

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

• Hear, read, comprehend, write, and communicate.
• Continuously sit, type, and perform repetitive wrist motions.
• Occasionally stand, walk, bend, squat/kneel, twist/turn, or reach.
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Values

• Respect | Give and it will be given. We treat others as we want to be treated. We build respect through honesty, fairness, and integrity.
• Trust | Earned over time. We do what we say we will do. We are clear, direct, and honest.
• Team | Accomplish more together. We work hard toward a common goal and desire to make everyone successful.
• Opportunity | Realize your potential. We believe all people have significance and potential and strive to make an impact in the world around us.