Customer Service Representative ( $16/hr Remote)
Job Summary
This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provides a high-quality service experience that generates creative leads. Answers predominantly routine inquiries, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships.
Principal Duties and Responsibilities
- Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
- Offers Home Inspection leads to all customers who qualify
- Cultivates and maintains ongoing customer relationships
- General knowledge of the organization, products, and/or services
- Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations
- Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
- Communicates with branch personnel to resolve service and scheduling issues
- Initiates outbound customer service calls for various campaigns
- Handles incoming calls from technicians to provide support
Candidate Summary
Required Experience: 1-2 years of customer service experience preferred, 1-2 years of phone sales experience preferred, Ability to use a computer, Basic knowledge of Microsoft Word, Excel, and Windows, Ability to type 35 wpm preferred
Required Leadership Traits and Characteristics
- Good verbal, written, and interpersonal communication skills
- Ability to overcome objections and problem-solve
- Ability to work in a fast-paced environment
- Good problem-solving skills
- Ability to work a flexible schedule, including weekends and holidays
- Must be dependable and consistently punctual for all scheduled shifts
- A private home office/workspace suitable for working remotely during the scheduled shift
- Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable
- Child / dependent care is necessary during the hours of the scheduled shift
Candidate Qualifications
- High school diploma or GED
Why Choose Us?
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Additional Information
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work.