Customer Service Representative - 1-year Specified Term

About the role

The University of Iowa Parking & Transportation Department is seeking a professional who will serve as a 1-year specified term Customer Service Representative. This position will serve as a customer service representative in a fast-paced environment, interacting with a variety of individuals in a constructive and collaborative manner to provide world-class customer service.

Responsibilities

• Provide excellent customer service to every customer over the counter and on the phone.
• Ensure data entry in AIMS is accurate and timely as it relates to permit types and sales/distribution dates.
• Aid in the ongoing enhancements of our Customer Service Representative training program for both staff and students to develop best practice standards for all functions within AIMS and to ensure excellent customer service is provided to every person, every time.
• Aid in the hiring, training, coaching, and scheduling of student staff to ensure best practice is followed in all transactions and that excellent customer service is provided to all Parking Services Customers.
• Aid in the coordination/preparation of strategic plans that support the mission of the Parking & Transportation Department and the University of Iowa.

Requirements

• Bachelor’s degree, or equivalent combination of education and experience.
• Experience (typically 6 months) in administrative or customer service support role.
• Proficiency in computer software applications including Microsoft Outlook, Word, Excel.
• Demonstrated customer service and cash handling experience.
• Excellent written and verbal communication.
• Demonstrated experience multitasking in fast paced environment.

Qualifications

• Bachelor’s degree, or equivalent combination of education and experience.
• Experience (typically 6 months) in administrative or customer service support role.
• Proficiency in computer software applications including Microsoft Outlook, Word, Excel.
• Demonstrated customer service and cash handling experience.
• Excellent written and verbal communication.
• Demonstrated experience multitasking in fast paced environment.

Skills

• Customer service and cash handling experience.
• Excellent written and verbal communication.
• Experience working in a higher education environment.
• Functional supervisory experience.
• Knowledge of University policies and procedures.

Benefits

Up to 5 professional references will be requested at a later step in the recruitment process.

Pay

Starting Salary Minimum: $48,000.00
Starting Salary Maximum: Commensurate

Schedule

Monday-Friday 8:00am-5:00pm

Contact Information

Contact Name: Andy Brus
Contact Email: andrew-brus@uiowa.edu