Customer Service Reporting Analyst

About the role

Own decision-ready analysis within customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. The work should leave owners, evidence, and next actions visible.

Responsibilities

• Coordinate the workflow by helping the team document calculations and assumptions.
• Review the workflow by translating findings into practical next actions.
• Maintain the workflow by validating source data before analysis.
• Track the workflow by building reports around clearly defined metrics.
• Own the workflow by investigating anomalies instead of masking them.

Working Standard

Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Role Fit

• Use Customer Support Outsourcing and Reporting confidently.
• Apply Dashboard Reporting without losing track of exceptions, owners, or deadlines.
• Document Business Analysis decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Documentation, especially when escalation is required instead of assumption.

Work Arrangement

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $55,000–$78,000 per year.