Customer Service Rep - Wellness Sales Associate for a Boutique Studio

This is a part-time, on-site role at our Florham Park, NJ location.

About beem® Light Sauna

beem® Light Sauna is redefining wellness through infrared sauna and red-light therapy.

Responsibilities

• Perform thorough sauna and suite refreshes between appointments, including disinfecting surfaces, organizing amenities, and restocking supplies
• Ensure rooms, front desk, common areas, and restrooms are always clean, sanitized, and guest-ready
• Follow established cleaning, sanitation, and safety procedures
• Assist with administrative tasks, special projects, and attend meetings and trainings
• Greet all guests warmly and deliver consistent, top-tier service in person, over the phone, and through automated communication systems
• Follow proper member check-in, guest registration, and front desk procedures
• Accurately handle sales transactions, account updates, and customer care calls
• Create an engaging and professional environment that encourages repeat visits and referrals
• Address client questions and concerns, escalating to the Studio Manager when needed
• Model beem® mission, vision, and values in all interactions and represent beem® Light Sauna professionally as a brand ambassador
• Generate leads, memberships, and package/retail sales
• Manage leads including inquiries, follow-ups, tours, and conversion conversations
• Support studio events, promotions, and community outreach initiatives
• Follow studio sales scripts, pricing guidelines, promotions, and closing standards

Requirements

• High school diploma or equivalent; additional education or certifications a plus
• Sales and customer service skills, with the ability to engage clients
• Ability to work collaboratively and build positive relationships with clients
• Professional, team player/leader, punctual, reliable, and trustworthy
• Ability to remain calm, respectful, and professional in all customer interactions
• Proficient with PC/Mac, studio software, and CRM tools (Mindbody or similar)
• Organizational skills, attention to detail, professionalism, and customer-focused
• Ability to work independently, take initiative, and manage multiple responsibilities
• Preferably have sales experience in fitness, health, or wellness
• Interest in health and wellness, with a willingness to learn and educate others about the science and benefits of infrared sauna, red light, and chromotherapy
• Capable of lifting up to 30 lbs. and may be required to sit or stand for four or more hours
• Able to work weekends, especially during peak activity periods
• May be required to reach with hands/arms and able to bend, lift, and kneel
• English language fluency (required)

Benefits

• Competitive market compensation (based on experience)
• Monthly bonus tied to sales, membership acquisition, and retention
• Employee discounts on studio services
• Flexible scheduling
• Wellness resources