Customer Service Rep (Waimea)

About the Role

We're looking for energetic customer service representatives with personality and people skills to join our team. Whether you're seeking a part-time job, full-time position, or supplemental income, Domino's Pizza offers flexible schedules that work with your lifestyle. This role is ideal for those who want to work during peak hours while still having time for school, friends, or other activities.

Domino's is growing rapidly, providing numerous opportunities for advancement—from customer service roles to management, corporate operations, or even franchise ownership. This is a great place to start, whether it's your main gig, a hobby, or a stepping stone to something bigger.

Advancement

Many of our team members began as delivery drivers and have advanced to become successful Domino's franchise owners. Our stores offer a world of opportunity, from customer service representative to management, General Manager, Corporate Operations Manager, or Franchisee.

Diversity

Our mission is to recognize, appreciate, value, and utilize the unique talents of all individuals. We strive to create an environment where team members can reach their highest potential because of their differences.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product (e.g., pizza, dough, toppings).
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Verbal, writing, and telephone skills to take and process orders.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

• Exposure to:
  • Varying and sometimes adverse weather conditions when removing trash or performing other outside tasks.
  • In-store temperatures ranging from 36°F in the cooler to 90°F and above in some work areas, with sudden temperature changes.
  • Fumes from food odors and exposure to cornmeal dust.
  • Cramped quarters, including the walk-in cooler.
  • Hot surfaces/tools from ovens up to 500°F or higher.
  • Sharp edges and moving mechanical parts.
• Sensory Requirements:
  • Talking and hearing on the telephone.
  • Near and mid-range vision for most in-store tasks.
  • Depth perception.
  • Ability to differentiate between hot and cold surfaces.
• Temperament:
  • Ability to direct activities, perform repetitive tasks, work alone and with others, and work under stress.
  • Ability to meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.

Physical Requirements

• Standing: Most tasks are performed from a standing position on ceramic tile or linoleum surfaces. Work surfaces range from 36" to 48" in height.
• Walking: Short distances for short durations.
• Sitting: Paperwork is completed in an office at a desk or table.
• Lifting:
  • Bulk product deliveries (twice a week or more) include cases weighing up to 50 pounds with dimensions up to 3' x 1.5'. Cases are lifted from the floor and stacked onto shelves up to 72" high.
  • Large cans (3 lbs, 7 oz) are carried from workstation to storage shelves.
  • Pizza sauce (30 lbs) is occasionally carried from storage to the front of the store.
  • Trays of pizza dough (12 lbs per tray) are carried three at a time over short distances.
• Pushing/Pulling: Trays on dollies (24"-30" tall) require up to 7.5 pounds of force to push or pull.
• Climbing: Infrequent use of stairs or ladders to change prices, wash walls, or perform maintenance.
• Stooping/Bending:
  • Forward bending at the waist is required at the pizza assembly station (30-45 seconds at a time, repeated continuously).
  • Bending is also required at the front counter and when stocking ingredients.
• Crouching/Squatting: Occasionally performed to stock shelves or clean low areas.
• Reaching: Continuously performed in all directions (up, down, forward) for tasks such as:
  • Turning oven controls on/off.
  • Changing prices on signs.
  • Lifting/lowering objects to/from shelves.
  • Scooping cornmeal or washing dishes.
  • Obtaining topping ingredients or cleaning work surfaces.
  • Answering phones.
• Hand Tasks:
  • Eye-hand coordination is essential for continuous use of hands throughout the day.
  • Frequent and forceful use of forearms and wrists for shaping pizza dough.
  • Manipulation of pizza peel, rolling cutter, and cardboard pizza boxes (requiring pinching).
  • Grasping cans, phones, pizza cutters, pizza peels, and pizza boxes.
• Machines, Tools, Equipment: May include pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.