Customer Service Rep - VFS

Responsibilities

• Provides full-service account management regarding products and services, including pricing, availability, and shipping information.
• Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.
• Receives, processes and coordinates orders, requests for quotation, returns, and credits in a manner consistent with company policies and standards.
• Works with sales, credit, inventory control, warehousing personnel, fabrication shop and other various departments to facilitate the needs of the customer.
• Minimizes the number of shipments while minimizing expenses incurred to meet the delivery requirements of the customer.
• Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments by taking ownership of the situation.
• Understands the technical aspects of products and services to a degree that effectively facilitates the order process.
• Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.
• Follows up with customers to ensure they are kept informed of the status of their request.
• Cultivates and maintain relationships with customers and suppliers with regard to service.
• Completes training curriculum while demonstrating an acceptable level of competence as defined by management.
• Performs other duties as assigned.