Customer Service Rep/Teller - Full-Time

Responsibilities

• Processes a variety of customer account transactions, quickly, accurately and confidentially.
• Provides an exceptional banking experience to our customers by building relationships.
• Greets customers, ascertains customers' needs and directs them to the appropriate branch representative.
• Informs clients of new services and product promotions.
• Delivers outstanding service in all aspects of your daily tasks.
• Aids customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned.
• Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures.
• Researches and resolves customer service issues within given authority, acting as the liaison between the customer and other bank departments when necessary.
• Secures against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Identifies fraudulent activity.
• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.
• Provides an extraordinary customer experience.
• Complies with bank operations and security procedures in accordance with policy and standards.

Qualifications

• High School diploma or equivalent.
• Experience in a customer service work environment preferred.
• Prior cash handling experience preferred.
• Ability to work in a fast-paced cash handling environment.
• Maintain a professional demeanor at all times.
• Effective verbal and written communication skills; proper phone and email etiquette.
• Ability to work effectively as part of a team.
• Build relationships with customers and internal teammates.
• Basic math skills.
• Possess general computer knowledge, able to navigate menu operated systems.
• Keyboarding skills.
• Familiarity with standard office equipment such as adding machine, copier, fax, scanner, printer, etc.

Benefits

• Coverage of medical, dental, vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.
• Retirement Savings Plan through 401(k) with an additional Roth 401(k) option.
• Match of 100% of your deferral up to 5% of eligible compensation.
• Wellness Dollars up to $500 per year.
• Weekend Wellness Hours, up to 4 per quarter.
• Paid Birthday and Anniversary Holiday.
• 11 paid Holidays per Year.
• Sick Leave Time – Earn up to 8 days each Year.
• Vacation – 12 days each Year (first year adjusted based on hire).
• Vacation Purchase Plan.
• Tuition Reimbursement.
• Employee Banking Privileges and Special Loan Features.

Pay

• Salary range is $18.50 to $21.00 per hour.
• Currency: USD

Schedule

• Flexible schedule to accommodate the needs of the customer and the bank.