Customer Service Rep - Riot Team

About the role

Hire 2 CSR Temps [Melissa was promoted and Angie Braley retires in Dec. 2026.] ARC Document Solutions, Inc. (www.e-arc.com) is a world-wide public company looking for a Customer Service Representative (CSR) who will coordinate and process orders for print jobs, material or merchandise received by mail, e-mail, fax, telephone, or from walk-in customers, according to customers' requirements.

Responsibilities

• Greet customers
• Process in-person, phone, electronic, and hard copy work orders
• Managing and billing project
• Complete order forms legibly
• Enter jobs into computer system/first screen billing
• Examine original hard copy documents for completeness and defects
• E-mail or call customer with questions regarding orders when appropriate
• Note problems with orders for Production Manager
• Consult with Estimator regarding costs and communicates information to customer
• Follow estimating procedures for review/approval in various situations
• Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production
• Examine digital files for completeness and defects
• Resolve problems with digital orders or obtains assistance from technical expert
• Confer with customers throughout production to keep them informed of status of job
• Refer questions regarding jobs in progress to the appropriate production manager
• Monitor progress of job order throughout production, confer with employees at all levels of company
• Follow-up on orders to ensure delivery by specified dates/times