Customer Service Rep - On-Site | Phoenix, AZ 85004

Duties/Responsibilities

• Answer main phone lines, screen and route calls, greet callers and walk-ins professionally
• Register parties for hearings, document names, times, and details
• Elevate high-level case inquiries to Docket Officer paralegals, Supervisors, or Administrative Law Judges
• Communicate case/hearing status verbally and/or in writing; respond to appeals status calls
• Research and process inquiries in case management databases
• Perform accurate data entry to document case interactions and updates
• Complete secretarial tasks—process mail/faxes, word process decisions, copy/digitize records and recordings

Required Qualifications

• Maintain Microsoft Office proficiency
• Show typing accuracy and strong experience with computers
• Display professional customer service skills in person and on the phone
• Show strong communication, interpersonal, and decision-making skills
• Show ability to handle confidential information, adhere to ethical guidelines
• Show capability to perform repetitive, detail-oriented tasks with high accuracy
• Show ability to operate standard office equipment (PC, scanner, fax, etc.), multitask with multiple programs
• Show ability to research and update data in case tracking system
• Show ability to handle diverse and upset customers with tact and diplomacy
• Sit for prolonged periods; remain focused without interruption

Preferred Experience

• Office, secretarial, or legal support experience
• Prior customer service experience (especially with legal, office, or call center)