Customer Service Rep II - Day shift

About the role

As a Customer Service Representative II, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.

What you'll do on a typical day

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
• Preparation on Inbound - Outbound paperwork

What you need to succeed at GXO

At a minimum, you'll need:

• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues
• Experience with Microsoft Office (Word, Excel, & Outlook)

It'd be great if you also have:

• High school diploma or equivalent
• Experience with Microsoft Office and other business-related applications
• Experience in a call center environment
• Bilingual English/Spanish
• Solid customer service skills with the drive to resolve issues
• Excellent organizational skills
• The ability to thrive under pressure while delivering solutions that exceed customer expectations

Schedule

1st Shift, Monday - Friday, 6:00am - 2:00pm