Customer Service Rep II

About Us

At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future. With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we celebrate creativity, innovation, and excellence, shaping the future of automotive and industrial solutions together.

Responsibilities

• Process and manage customer orders received from a variety of sources.
• Handle customer inquiries and concerns related to orders and accounts, including identifying and submitting data issues for correction using the Master Data platform.
• Research accounts receivable variances based on customer payments.
• Attend monthly Credit/Accounts Receivable meetings to discuss account issues alongside the VGO Credit Team (as needed).
• Process weekly and biweekly payments to customers and/or research and correct issues related to the distributor delivered process.
• Provide proactive communication to internal and external business partners.
• Work with plants, carriers, and others to schedule shipments to meet customer requirements.
• Navigate systems outside of the SAP ordering system, such as customer-specific portals and Salesforce.
• Resolve customer account issues in a timely and professional manner.
• Perform other duties and responsibilities as determined by Valvoline from time to time.

Requirements

• High School Diploma or GED is required; college degree preferred.
• Minimum 2 years of Customer Service or related experience.
• SAP experience preferred.
• Proficiency in Microsoft Office Applications (Excel, Word, PowerPoint).

Schedule

Full-time, Monday to Friday, in-office (Lexington, KY).