Customer Service Rep I (Part-Time)

Virginia Beach, VA – Second (Evenings) shift

About the role

Sentara Health is seeking a part-time, remote Customer Service Representative. Candidates must reside in the Virginia Beach or Hampton Roads area and be available to travel on-site if connectivity issues arise. This position is part-time with evening hours, Monday through Friday, 3:30 PM to 7:30 PM.

Responsibilities

• Handle incoming calls to address member or patient inquiries related to eligibility, plan prescription benefits, and claim payment issues.
• Assist with patient services needs, including updating billing information, establishing payment plans, resolving payment inquiries, and patient scheduling.

Requirements

• High school diploma or equivalent.
• Two years of customer service experience.
• Data entry experience.
• Scheduling experience.
• Familiarity with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Benefits

• Medical, dental, and vision plans.
• Adoption, fertility, and surrogacy reimbursement up to $10,000.
• Paid time off and sick leave.
• Paid parental and family caregiver leave.
• Emergency backup care.
• Long-term, short-term disability, and critical illness plans.
• Life insurance.
• 401k/403B with employer match.
• Tuition assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student debt pay down – $10,000 reimbursement for certifications and free access to complete CEUs and professional development.
• Pet insurance.
• Legal resources plan.
• Opportunity to earn an annual discretionary bonus if system and employee eligibility criteria are met.