Customer Service Rep I

About the role

Job Purpose And Overview: A Customer Success Representative 1 is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. A Customer Success Representative’s primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross-functional teams to ensure best-in-class customer experience.

Responsibilities

• Enter and maintain customer orders while ensuring accuracy
• Effectively manage inbound customer service phone and web inquiries
• Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels for shipments
• Collaborate with Dawn Market Sales team members to build relationships/rapport with customers
• Notify customers promptly about any shortages or supply delays that may impact service or escalate to a CSR II for alternative options
• Provide entry level support on Digital platform inquiries via web or phone calls and provide prompt assistance or escalate to CSR II
• Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager
• Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions
• Review daily reports from SAP to track order processing activities. Discrepancies and errors must be promptly addressed to ensure order accuracy
• All other duties and responsibilities as assigned by Customer Success management

Requirements

• High school diploma or GED required
• Minimum of 2 years of experience in customer service or a supply chain/distribution support-related role
• Order entry and/or management experience strongly preferred
• Ability to work in a professional office environment 5 days per week
• Regularly lift and/or move up to 25 pounds
• Able to sit at a desk or walk around a facility throughout the day to support operations and customers

Qualifications

• SAP Experience
• Bilingual – Spanish-speaking and comprehension skills strongly preferred

Skills

• Detail-oriented with the ability to multitask and work independently
• Strong Organizational Skills
• Excellent verbal and written communication skills

Benefits

• Industry-leading health insurance on Day 1
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• Opportunity for career advancement, working as part of an empowering workforce
• Tuition assistance and educational programs
• Award-winning benefit offerings

Pay

The base salary range for this position is $42,870-$64,300 with bonus eligibility.

Schedule

Shift Schedule: Monday‑Friday 7:00 AM – 3:30 PM, with willingness to flex work hours based upon customer need, regional location, or leader's direction. On‑site 5 days per week at the Salt Lake City Distribution Center; occasional remote work from home days may be required due to weather or safety‑related reasons impacting site access.