Customer Service Rep – Healthcare (Part Time, Seasonal) Remote
Join our award-winning “One Concentrix” team as a remote, part-time, seasonal Customer Service Representative in the healthcare sector. We’re looking for passionate game-changers to deliver exceptional customer experiences for one of the world’s best-known brands. Military veterans are encouraged to apply.
About the role
This is a great opportunity to reimagine your career journey with a Fortune 500 company known for its inclusive, award-winning culture. As a Customer Service Representative, you’ll join a globally diverse team where all members support each other’s success and wellbeing. Together, we serve as the intelligent transformation partner for leading brands, delivering tech-powered customer experiences.
At Concentrix, there’s real potential for career and personal growth—about 80% of our managers and leaders have been promoted from within. We offer no-cost learning and leadership development programs to help you achieve your career goals.
Responsibilities
- Provide inbound customer support using a call flow guide
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a positive attitude
Requirements
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free work environment in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position, but is not guaranteed)
- High-speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address
Benefits
- Base salary range: $15–$17/hr (pay rate will not be below the applicable minimum wage)
- Medical, dental, and vision insurance
- Comprehensive Employee Assistance Program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay early
- Performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities through affinity groups (Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more)
- Health and wellness programs
- Mentorship programs
- Work-from-home convenience
- Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community engagement
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and more
Schedule
This is a part-time, seasonal, remote position.
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and other office equipment. Work is generally sedentary in nature.
Only applicants legally authorized to work in the United States will be considered. Must reside in the United States or have a valid U.S. address.