Customer Service Rep - Hanna Cancer Associates

Responsibilities

• Answering multiple phone lines by the 3rd ring, sending messages to appropriate individuals through EMR.
• Processing mail and distributing faxes to appropriate team members.
• Scheduling established patient appointments and chemotherapy appointments.
• Sending new patient referrals to the Nurse Practitioner, scheduling appointments, and sending new patient paperwork to the patient.
• Scanning medical records into the patient chart in the EMR to make the chart complete.
• Triage patients by taking vitals and reviewing medication lists, updating the EMR as necessary.
• Making sure patients are placed in rooms according to their appointment times and ensuring providers stay on time to avoid longer patient wait times.
• Checking in patients as they arrive to the clinic, activating their labs, and updating patient demographics in the EMR.
• Verifying insurance, collecting co-pays, and closing out daily journals.
• Checking out patients and scheduling follow-up appointments and chemotherapy visits.
• Scheduling scans ordered by providers.
• Collecting patient information, checking charts, and coordinating patient flow.
• Obtaining pre-certifications from insurance companies for chemotherapy drugs and scans.

Requirements

• Detail-oriented and able to work under deadlines in a fast-paced office environment.
• Familiarity with giving instructions, processing orders, and prioritizing patients.
• Ability to work closely with physicians to provide a seamless patient experience.
• Punctual and reliable attendance.
• Good communication skills, both verbal and written.
• Knowledge of Microsoft Excel, Office, and Outlook.
• Working knowledge of copiers, fax machines, multi-line telephones, computers, printers, and scanners.

Benefits

• Full benefit package including PTO, Sick Leave, 401k with company match and immediate vesting.
• Medical, Dental, Vision, Life Insurance, Critical Illness coverage.