Customer Service Rep/Expediter (06209)

About the Role

We're looking for customer service representatives with personality and people skills to join our growing team. Whether you need a full-time job, part-time work, or a second job for extra cash, Domino's offers flexible schedules that work with your life. You'll have time for school, friends, or other activities while making, baking, or delivering pizzas during peak hours.

Domino's provides opportunities for growth—from customer service roles to management, corporate operations, or even franchise ownership. If you're looking for a job that fits your lifestyle, we have the perfect opportunity for you.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product (pizza, sides, etc.).
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Expedite carryout and delivery orders to vehicles.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Strong verbal communication skills to process orders over the phone and in person.
• Basic math skills (addition, subtraction, multiplication, division) and ability to make correct monetary change.
• Motor coordination for rapid and precise movements (e.g., entering orders on a computer or touch screen).

Skills & Physical Requirements

• Essential Functions: Ability to work in a fast-paced environment, handle repetitive tasks, and work under stress.
• Work Conditions:
  • Exposure to varying temperatures (36°F in cooler to 90°F+ in work areas).
  • Sudden temperature changes when moving between indoor and outdoor tasks.
  • Exposure to food odors, cornmeal dust, sharp edges, and hot surfaces (ovens up to 500°F+).
  • Cramped quarters, including walk-in cooler and tight workspaces.
• Sensory Requirements:
  • Talking and hearing on the phone.
  • Near and mid-range vision for tasks like reading orders and preparing food.
  • Depth perception for handling equipment and ingredients.
  • Ability to differentiate between hot and cold surfaces.
• Physical Demands:
  • Standing: Most tasks performed while standing.
  • Walking: Short distances for short durations.
  • Sitting: Limited to paperwork in an office area.
  • Lifting: Up to 50 pounds (e.g., cases of ingredients, 30-pound sauce cans).
  • Carrying: Trays of pizza dough (12 pounds per tray), small cans (3 lbs, 7 oz).
  • Pushing/Pulling: Dollies with trays (up to 7.5 pounds of force).
  • Climbing: Infrequent use of stairs or ladders for maintenance or sign changes.
  • Stooping/Bending: Forward bending at pizza assembly station and front counter.
  • Crouching/Squatting: Occasionally for stocking shelves or cleaning.
  • Reaching: Continuously in all directions (up, down, forward) for tasks like stocking, cleaning, or answering phones.
  • Hand Tasks: Frequent use of hands for shaping dough, using pizza peels, cutting tools, and assembling boxes.
• Tools & Equipment: Pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.

Advancement & Diversity

Many team members start as delivery drivers or customer service reps and advance to management, corporate operations, or franchise ownership. Domino's values diversity and is committed to creating an inclusive environment where all individuals can reach their highest potential.