Customer Service Rep (Ewa Beach)

About the Role

We're looking for energetic customer service representatives with personality and people skills. Whether you're seeking a full-time role, part-time work, or a second job for extra cash, Domino's Pizza offers flexible schedules that fit around your life—ideal for students, those balancing multiple commitments, or anyone who wants to work during peak pizza hours. Join a fast-growing company with opportunities for advancement, from management to franchise ownership.

Advancement Opportunities

Many team members start as delivery drivers and grow into successful franchise owners. Career paths include roles from customer service representative to management, General Manager, Corporate Operations Manager, or Franchisee.

Diversity & Inclusion

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals, creating an environment where everyone can reach their highest potential.

Responsibilities

• Operate store equipment and handle ingredients.
• Stock ingredients from delivery areas to storage, work areas, and walk-in coolers.
• Prepare pizza and other menu items.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility daily.
• Process orders both over the phone and in person.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Strong verbal communication skills for customer and co-worker interactions.
• Basic math skills (addition, subtraction, multiplication, division) and ability to make correct monetary change.
• Motor coordination for rapid, precise movements (e.g., typing, handling pizza tools).
• Ability to work in varying temperatures (36°F in coolers to 90°F+ in work areas).
• Tolerance for fumes, food odors, cornmeal dust, and cramped quarters.
• Ability to handle hot surfaces/tools (ovens up to 500°F or higher) and sharp edges.

Skills

• Order-taking via phone, computer, or touch screen.
• Multitasking in a fast-paced environment.
• Repetitive tasks, teamwork, and working under stress.
• Quality control, data analysis, and decision-making.

Physical Requirements

• Standing: Most tasks performed while standing on ceramic tile or linoleum.
• Walking: Short distances for brief durations.
• Sitting: Paperwork completed at a desk or table.
• Lifting: Unloading deliveries (up to 50 lbs) and stacking on shelves up to 72" high.
• Carrying: Large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of dough (12 lbs per tray).
• Pushing/Pulling: Moving dollies with trays (force up to 7.5 lbs).
• Climbing: Infrequent use of stairs or ladders for maintenance or sign changes.
• Stooping/Bending: Forward bending at pizza assembly station (30–45 seconds at a time, repeated continuously).
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously in all directions (up, down, forward), including above 72" for oven controls or sign changes.
• Hand Tasks: Eye-hand coordination for shaping dough, using pizza peels, cutting tools, and assembling boxes. Frequent pinching, grasping, and wrist/forearm movements.

Work Conditions

• Exposure to varying weather when performing outside tasks (e.g., trash removal).
• Sudden temperature changes between indoor and outdoor environments.
• Sensory demands: talking/hearing on the phone, near/mid-range vision, depth perception, and ability to differentiate hot/cold surfaces.
• Temperaments: Ability to direct activities, work alone or with others, meet quality standards, and handle stress.

Tools & Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutters, pizza peels, and other kitchen tools.