Customer Service Rep - Eagle River

About the Role

We're looking for enthusiastic Customer Service Representatives with personality and people skills to join our growing team. Whether you're looking for a part-time job, full-time position, or supplemental income, Domino's Pizza offers flexible schedules that work with your lifestyle. This role is perfect for those who want to balance work with school, hobbies, or social life while earning extra cash.

Advancement Opportunities

Many of our team members start as delivery drivers or customer service representatives and advance to management positions, corporate operations, or even become successful Domino's franchise owners. We provide a clear path for growth and development within the company.

Diversity & Inclusion

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals. We strive to create an environment where everyone can reach their highest potential, regardless of differences.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product and receive/process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Provide excellent customer service both over the phone and in person.
• Process orders accurately using a computer keyboard or touch screen.
• Make correct monetary change and perform basic arithmetic quickly.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written and verbal instructions.
• Strong communication skills for interacting with customers and co-workers.
• Basic math skills (addition, subtraction, multiplication, division) and ability to make correct change.
• Motor coordination for rapid and precise movements (e.g., entering orders, handling pizza dough).

Work Conditions

• Environment: Exposure to varying weather conditions when performing outside tasks. In-store temperatures range from 36°F in the cooler to 90°F+ in some work areas. Sudden temperature changes, food odors, cornmeal dust, and cramped quarters (e.g., walk-in cooler).
• Physical Hazards: Hot surfaces/tools (ovens up to 500°F or higher), sharp edges, and moving mechanical parts.
• Sensory Requirements: Talking/hearing on the phone, near/mid-range vision for tasks, depth perception, and ability to differentiate between hot and cold surfaces.
• Temperament: Ability to direct activities, perform repetitive tasks, work alone or with others, handle stress, meet quality standards, interact with people, and analyze/compile data.

Physical Requirements

• Standing: Most tasks performed from a standing position on ceramic tile or linoleum floors. Work surfaces range from 36" to 48" in height.
• Walking: Short distances for brief durations.
• Sitting: Paperwork completed at a desk or table.
• Lifting: Unload bulk deliveries (up to 50 lbs) using a hand truck; stack cases onto shelves up to 72" high. Carry large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of pizza dough (12 lbs per tray).
• Pushing/Pulling: Move trays on dollies (force up to 7.5 lbs).
• Climbing: Infrequent use of stairs or ladders for tasks like changing prices or maintenance.
• Stooping/Bending: Forward bending at the waist (e.g., pizza assembly, stocking ingredients) for 30–45 seconds at a time, repeated throughout the day.
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously in all directions (up, down, forward) for tasks like turning oven controls, stocking shelves, scooping ingredients, or answering phones.
• Hand Tasks: Frequent use of hands for eye-hand coordination (e.g., shaping dough, using pizza peel, assembling boxes, handling tools). Requires forceful use of forearms/wrists and frequent pinching motions.

Tools & Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutter, pizza peel, and other kitchen tools.