Customer Service Rep/Digital Copier Staff

About the role

ARC Document Solutions (www.e-arc.com) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, we serve more than 60,000 customers, including some of the world's most renowned brands.

Primary Routine Tasks

• Downloading files
• Calibrating printers
• File setup
• Digital printing
• Email and phone communication
• Continuous customer contact
• Binding
• Packaging

Other tasks

• Printing documents from letter size to large format construction documents
• Converting customer supplied digital files to print ready format
• Assembling and binding sets of printed documents
• Scanning documents to digital files
• Maintaining the accuracy and quality of the documents
• Verifying the accuracy of invoices and documents before returning them to the customer
• Completing all necessary paperwork to meet department procedures
• Converting customers' written requests into invoices

Customer Service tasks

• Maintaining communications with customers
• Providing quality customer service via phone, e-mail, or walk-in
• Processing PDF files received through email, delivery, walk-ins, or other channels
• Maintaining a courteous “can-do” attitude with internal and external customers

Requirements

• A High School Diploma or equivalent
• Customer Service experience
• A strong sense of urgency and responsiveness to customers
• A basic working knowledge of Windows: Word, Excel, Outlook
• A willingness to learn MFG
• A working knowledge of various printers: For example, HP Pagewide, Canon Vario Print 110 BW, C850 Image Press C10010VP, or Canon Image Press C10010VP
• Maintaining a clean workspace
• Able to be detail oriented and organized
• Able to work in a team driven environment
• Able to work in a fast pace, multi-tasking environment
• Able to follow-through and react quickly to situations
• Prior reprographics or printing experience is not required, but a plus!

Pay and Benefits

Pay range: $20.00 to $22.00 per hour, depending on experience.
ARC | Riot offers comprehensive health benefits: Medical, Dental, Vision, 401(k) with a match, Company-Paid Life Insurance, and an array of voluntary benefits which include STD, LTD, Voluntary Life, PTO, PEDs, employee Recognition Programs, Spot Awards, and more.