Customer Service Rep- Corporate

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About the role

With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner.

Responsibilities

• Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.
• Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.
• Inputs standard customer requests into Company systems.
• Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
• Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
• Enters service and route data into computer for billing and route scheduling purposes.
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
• Performs other job-related duties as assigned or apparent.

Requirements

• High School diploma or G.E.D.
• Minimum of 1 year of experience in a call center or other customer service related environment.
• Experience working in a team environment.
• Must be able to work 2 Saturdays a quarter, SAT 8am -12pm CST.
• Must be able to work any 8hr shift between the hours of 6am CST- 6PM CST.

Qualifications

• An Associate's or Bachelor's degree.
• Knowledge of the waste management industry.
• Experience using bilingual skills in a business environment.
• Ideal candidate would come from CSR1 National Accounts or Higher-Level Tier in the CRC, with preference for National Accounts experience.
• Applicants must demonstrate a positive attitude and a willingness to contribute to team success.

Pay

$19-20/hr.

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

More about benefits

Washington PTO details

About The Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic's total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve.