Customer Service Rep (Bilingual Spanish) Part-Time Temporary

About the role

Serves as the first point of contact for customers. Also, assists in the Resource Room and with office support functions.

Essential duties & responsibilities

• Answers telephones in a courteous manner and directs the caller to the appropriate staff person.
• Maintains detailed participant records in compliance with policies and procedures.
• Operates fax, copier and telephone system.
• Types memos, reports, and other materials.
• Maintains organized and efficient filing system.
• Assists in maintaining inventory of center supplies and materials.
• Performs other duties as assigned.

Job qualifications

• Associate degree preferred; high school diploma or GED certificate required.
• Three years of customer service experience.
• General knowledge of Detroit At Work Career Center services and programs.
• Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls.
• Knowledge of relevant office equipment and to input basic data into personal computer.
• Ability to interact with customers in a positive and productive manner.
• Ability to prepare routine reports, files records correctly, and type materials neatly and accurately.
• Excellent written and verbal communications skills.
• Bilingual language skills (English/Spanish) required.
• Must be willing to work a flexible schedule and be able to sit for extended periods of time.

Physical demands

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• While performing the duties of this job, the employee is regularly required to see, talk and hear.
• The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment.
• Must be able to lift a minimum of 10 pounds.

Work environment

• This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.