Customer Service Rep

Job Responsibilities

• Handle a mix of national and local accounts, fostering strong relationships with customers via email and telephone communication.
• Strive for perfection in customer service delivery and proactively address any service issues that may arise.
• Work towards growing small and mid-size accounts by understanding their needs and offering suitable solutions.
• Actively solicit freight on a daily basis to ensure continuous business growth.
• Proficiency in AS400 and Hemispheres software systems is required to efficiently manage customer accounts and transactions.

Requirements

• Education: High school diploma or equivalent qualification.
• Experience: Two years of experience in a customer service role is preferred.
• Training: Minimum of 60 days of experience in administrative or data entry tasks, indicating familiarity with office procedures and systems.

One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on-site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential.

The compensation package and benefits add to the attractiveness of the position, highlighting Western Express' commitment to employee satisfaction and well-being.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law.