Customer Service Rep

About the Role

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Responsibilities

• Review the MRP system to ensure customer order due dates align with required delivery dates.
• Verify customer purchase orders against internal work orders to ensure compliance with process requirements and correct flow-down of all processes.
• Provide continuous updates to customers on the status of their orders within the allotted 4-hour time frame.
• Communicate with customers regarding any additional blueprints, drawings, or other items needed for processing.
• Coordinate with production to obtain Estimated Completion Dates (ECDs) for orders.
• Prepare orders in ship-out or other areas as needed.
• Develop daily reports on orders and communicate with production.
• Perform other duties as assigned.

Qualifications

• High School Graduate or General Education Degree (GED).
• 2+ years of experience in manufacturing.

Skills

• Accountability: Ability to accept responsibility and account for actions.
• Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.
• Assertiveness: Ability to act in a self-confident manner to facilitate completion of work assignments or defend a position.
• Oral Communication: Ability to communicate effectively with others using the spoken word.
• Written Communication: Ability to communicate in writing clearly and concisely.
• Conflict Resolution: Ability to deal with others in antagonistic situations.
• Customer-Oriented: Ability to address customer needs while following company procedures.
• Empathy: Ability to appreciate and be sensitive to the feelings of others.
• Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Friendly: Ability to exhibit a cheerful demeanor toward others.
• Honesty/Integrity: Ability to be truthful and credible in the workplace.
• Interpersonal: Ability to get along well with a variety of personalities and individuals.
• Organized: Ability to follow a systematic method of performing tasks.
• Time Management: Ability to organize and complete work within given deadlines.
• Self-Motivated: Ability to perform tasks to the best of one's ability using internal drive or initiative.
• Relationship Building: Ability to effectively build relationships with customers and co-workers.
• Reliability: Dependable and trustworthy.
• Persistence: Ability to complete tasks or continue in a course of action despite opposition or discouragement.

Benefits

• Medical, Dental, and Vision coverage.
• Long-term Disability.
• Employee Assistance Program.
• 401(K) with 3% company match.
• Holiday Pay.

Pay

$22.00 to $24.00 per hour.