Customer Service Rep

Responsibilities

• Review the MRP system to ensure customer order due dates align with required delivery dates.
• Verify customer purchase orders against internal work orders to confirm compliance with process requirements and proper flow-down of all processes.
• Provide continuous updates to customers on the status of their orders within a 4-hour time frame.
• Communicate with customers regarding any additional blueprints, drawings, or other items needed for processing.
• Coordinate with production to obtain Estimated Completion Dates (ECDs) for orders.
• Prepare orders in ship-out or other areas as needed.
• Develop daily reports on orders and communicate with production.
• Perform other duties as assigned.

Requirements

• 1 year of customer service experience (preferred).
• High school diploma or equivalent (required).