Customer Service Rep

About the role

Reports to: Customer Service Supervisor. Location: Garden Grove, CA. Type: Full‑Time. Schedule: 1st Shift (6 am‑2:30 pm). Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.

Responsibilities

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4‑hour time frame
• Communicate with customers on any additional blueprints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship‑out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Requirements

• High School Graduate or General Education Degree (GED) required
• 2+ years of experience in manufacturing
• Vision (near, distance) – able to see average details
• Sense of sound – able to hear average conversations
• Must meet ITAR requirements for access to controlled technical data

Skills

• Thought provoking – capable of making others think deeply on a subject
• Team player – works well as a member of a group
• Functional expert – considered a thought leader on a subject
• Dedicated – devoted to a task or purpose with loyalty or integrity
• Detail oriented – capable of carrying out a given task with all details necessary to get the task done well
• Goal completion – inspired to perform well by the completion of tasks
• Flexibility – inspired to perform well when granted the ability to set your own schedule and goals
• Self‑starter – inspired to perform without outside help
• Ability to make an impact – inspired to perform well by the ability to contribute to the success of a project or the organization

Benefits

• Medical, dental, vision
• Employer‑paid basic life and supplemental life insurance
• 401(k) with employer match
• Generous paid time off program
• 7 holidays + 1 floater holiday

Pay

Compensation range: $16.00 – $22.46 per hour (DOE)

Schedule

1st Shift: 6:00 am – 2:30 pm