Customer Service Rep

About the Role

Reports to: Customer Service Supervisor
Location: Garden Grove, CA
Type: Full-Time

Responsibilities

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.
• Reviews the MRP system to ensure customer order due dates are in line with required delivery dates.
• Verifies customer purchase orders against internal work order to ensure the company can comply with process requirements and that all processes have been flowed down correctly.
• Provides continuous updates to customers on the status of their orders within the allotted 4‑hour time frame.
• Communicates with customers on any additional blueprints, drawings, or other items needed for processing.
• Coordinates with production on obtaining ECD's for orders.
• Prepares orders for ship out or other areas as needed.
• Develops daily reports on orders and communicates with production.
• Performs other duties as assigned.

Requirements

• Education: High School Graduate or General Education Degree (GED) required.
• Experience: 2+ years of experience in manufacturing.
• Physical Requirements: Vision (near, distance); Sense of sound – able to hear average conversations.
• ITAR: This position requires access to knowledge and technical data regulated by the International Traffic in Arms Regulations (ITAR); applicants must meet ITAR requirements prior to employment.

Benefits

• Medical, Dental, Vision
• Employer Paid Basic Life Insurance
• Supplemental Life Insurance
• 401(k) with Employer Match
• Generous Paid Time Off program
• 7 Holidays and 1 Floater Holiday

Pay

Compensation Range: $16.00 to $22.46 per hour (DOE)

Schedule

1st Shift (6:00 am – 2:30 pm)