Customer Service Rep

About the role

We are seeking bilingual individuals for our Nampa, ID contact center who are passionate about customer service and capable of communicating with and meeting the needs of our valued customers.

Responsibilities

• Communicate with customers through phone and text
• Assist both Spanish and English speaking customers with setting appointments to visit our stores for trailers, parts or service
• Carefully listen, verify, collect and enter information into our customer relationship system (CRM)

Requirements

• MUST BE BILINGUAL

Qualifications

• Demonstrate exceptional customer service skills
• Be friendly, professional, enthusiastic and communicate in that way
• Be capable of keyboarding/typing and utilizing a computer
• Enjoy multitasking and show a strong attention to detail
• Contribute and work effectively in a close-knit and accountable team environment
• Have a year or more of call center experience and/or experience working within a customer relationship system (preferred, not required)

Skills

• Fluent in Spanish and English

Pay

$17/hr. base salary plus a commission structure

Schedule

Predictable and family-friendly schedule