Customer Service Rep

Description

Opportunity summary: As a Senior Assistant Customer Service Representative, you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for their Smurfit Westrock experience. You will maintain the ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics, production planning, and inventory management.

Requirements

• High School diploma or G.E.D.
• (Preferred) Associate/bachelor’s degree in customer service or related field
• Customer service or related work experience in manufacturing environment or other industries (2+ years preferred)
• Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint); experience with Salesforce preferred
• Basic knowledge of operational procedures and tools
• Demonstrates a customer-oriented mindset and ability to operate with customers' best interests in mind
• Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience
• Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise
• Demonstrates organizational and time management skills to ensure achievement of desired results
• Work in a fast-paced, team environment and partner with internal departments to achieve goals and satisfy customers
• Able to navigate in multiple systems

Qualifications

• High School diploma or G.E.D.
• (Preferred) Associate/bachelor’s degree in customer service or related field
• Customer service or related work experience in manufacturing environment or other industries (2+ years preferred)
• Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint); experience with Salesforce preferred
• Basic knowledge of operational procedures and tools
• Demonstrates a customer-oriented mindset and ability to operate with customers' best interests in mind
• Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience
• Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise
• Demonstrates organizational and time management skills to ensure achievement of desired results
• Work in a fast-paced, team environment and partner with internal departments to achieve goals and satisfy customers
• Able to navigate in multiple systems

Benefits

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work
• Generous benefits including 401K Matching, Medical, Dental, Vision all starting day one
• Stock Purchase Program, Tuition Reimbursement, and Wellness program