Customer Service Rep
About the role
Are you looking for a career with an industry leader that drives the future of energy‑efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Service Partners, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.
QXO is North America’s largest distributor and installer of insulation; second‑largest distributor of roofing products; second‑largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech‑enabled leader by delivering best‑in‑class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information.
Responsibilities
- Serve as the key customer contact for the branch, providing order support and product information.
- Work closely with Outside Sales Reps, Production Personnel, Customer Service, Credit and Delivery to support the order fulfillment process.
- Maintain a positive rapport with customers, providing world‑class service.
- Demonstrate excellent verbal and written communication skills.
- Apply exemplary customer service, analytics and problem‑solving skills.
- Use proficient computer skills to process and review dealer orders, requests and system‑generated acknowledgements.
- Perform any other duties, tasks or responsibilities as assigned.
Qualifications
- Minimum age of 18 years.
- Valid driver’s license required if operating a vehicle for company purposes.
- 1–2 years of experience in a customer service or inside sales role.
- Ability to perform basic math calculations.
Skills
- Personable, enthusiastic and engaging personality.
- Ability to maintain a positive rapport with customers, providing world‑class service.
- Excellent communication skills, both verbal and written.
- Exemplary customer service, analytics and problem‑solving skills.
- Proficient computer skills to process and review dealer orders, requests and system‑generated acknowledgements.